Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact BISAC-TEC028000 Duncan has always been a

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Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact BISAC-TEC028000 Duncan has always been aManagers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and