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ISBN10: 0788458728
The book also adds to the literature on nation formation by exploring the creation of specific identities in Spain and Spanish America by means of particular historical narratives and institutions
and numerous feature articles
Author: Jeffrey David Sheets
He worked tirelessly fighting for the Church and his Assyrian people
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines Veronica Lawlor ISBN10: 0788458728Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises
