The Paradox of Excellence: How Great Performance Can Kill Your Business AUTH-12806859 This work was originally issued

This work was originally issued as a two-volume set

the twin fulcrums on which pivot the hopes of the future

where he serves as a Provincial Governor and Senator of Nova Roma

As her poems reflect on popular romantic ideas about the past

Author: Addison Bell

The Paradox of Excellence: How Great Performance Can Kill Your Business AUTH-12806859 This work was originally issuedAre you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High performance companies unwittingly create unrealistic customer expectations that become impossible