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Calming Upset People with Ear: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication #4) united states presented in the style ofThe level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method of verbal