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Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 Long-term planning is often one

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Description

Long-term planning is often one of the most complex processes a local government must carry out

a commitment to great customer service should be reflected in your jurisdiction's policies

Explore ways to communicate performance data that will engage the public

Though they bring numerous social

A local government’s capital improvement plan (CIP) is critically important to managing their major infrastructure projects and assets

Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 Long-term planning is often oneWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the

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