The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth Apple is Professor of Buddhist

Apple is Professor of Buddhist Studies at the University of Calgary

social critics

You'll Get Better at It / Thomas H

compelling and full of insight

Holistic Health Made Simple is a very interesting amalgam of these three sound principles

The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth Apple is Professor of BuddhistWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers. WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience. In this short, easy to read book, Guest shares the insights she