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The People Principle: A Revolutionary Redefinition Of Leadership,New Brustad Adopted And Embedded In TheIn The Last Decade, Billions Of Dollars Have Been Spent On Process Improvement And Reorganization, Most Of Which Generally Failed To Achieve The Desired Increases In Productivity. Sadly, The Result Was Fear, Distrust, Paranoia, And Low Employee And Manager Morale. Business'S Greatest Blunder Of The Last Decade Has Been The Belief, Backed By Billions Of Dollars Invested, That Technology And Organizational Strategies Would Solve The Problem Of Flat