Handling Complaints Intermediate What is EI

What is EI

Learning about different influence techniques to use on a verity of people will not only increase your authority but also increase the chance of success

What are ‘positive replacement’ phrases and how can they help you

questioning skills

Imagine what happens when people discover that you are not listening to them or don’t care much about them

Handling Complaints Intermediate What is EICustomers dont expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter Complaint handling is an essential and useful skill. Whether it is your customer who is complaining, or your client, supplier or even your colleague, you have a great opportunity to see yourself from anothers point of view. This feedback can prove to be invaluable and the handling of such criticism can do wonders for the image and productivity