Unit Knowledge Guide-ICTSAD508 Develop technical requirements for business solutions Skill Set aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBCRT402 Collaborate in a creative process BSBCRT501 Originate and develop concepts BSBDES402 Interpret and respond to a design brief BSBDES501 Implement design solutions BSBPMG522 Undertake project work If you require RPL Kits with comprehensive benchmarking

wheel and rim assembly applications If you require RPL Kits with comprehensive benchmarking

Core units BSBDES403 Develop and extend design skills and practice CUAACD501 Refine drawing and other visual representation tools CUAGRD501 Research visual communication history and theory CUAGRD502 Produce graphic designs for 2-D and 3-D applications CUAGRD503 Produce typographic design solutions CUAGRD504 Create and manipulate graphics CUAGRD505 Design and manipulate complex layouts CUAGRD506 Develop graphic design practice to meet industry needs CUAPPR503 Present a body of own creative work Elective Units BSBADV509 Create mass print media advertisements BSBADV510 Create mass electronic media advertisements BSBCMM401 Make a presentation BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

Unit Knowledge Guide-ICTSAD508 Develop technical requirements for business solutions Skill Set aggressive or abusive customer SIRCDIS002Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner