Assessment Kit-VU23800 Create texts of limited complexity for personal purposes NWP Units of competency BSBSUS501 Develop

Units of competency BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS401 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and apply materials and technologies for design projects MSFFDM5013 Work collaboratively on design projects Elective units BSBESB406 Establish operational strategies and procedures for new business ventures BSBLEG525 Apply legal principles in intellectual property law matters BSBLDR523 Lead and manage effective workplace relationships BSBMKG541 Identify and evaluate marketing opportunities BSBPEF501 Manage personal and professional development BSBPMG430 Undertake project work BSBSTR501 Establish innovative work environments BSBTWK401 Build and maintain business relationships CUAACD314 Make scale models CUAACD537 Refine 3-D design ideas and processes CUAACD508 Refine model making skills If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC411 Conduct work according to professional practices in the financial services industry Elective units FNSASIC302 Develop

Assessment Kit-VU23800 Create texts of limited complexity for personal purposes NWP Units of competency BSBSUS501 DevelopOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of