Learner Resources-MSFFM2013 Use furniture making sector hand and power tools FWP Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency BSBXCS403 Contribute to cyber security threat assessments BSBXCS404 Contribute to cyber security risk management * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURVTP018 Rectify vehicle multi-layer and pearl paint faults using two-pack systems AURETH001 Depower and reinitialise battery electric vehicles AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURVTP025 Apply water-based refinishing materials to vehicle bodies and substrates AURVTP024 Apply clear over base multi-layer and pearl refinishing materials to vehicle body components If you require RPL Kits with comprehensive benchmarking

Ensures all learners have the foundational skills necessary to succeed in complex

Units of competency CHCCOM002 Use communication to build relationships CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCGRP002 Plan and conduct group activities CHCCCS018 Provide suicide bereavement support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-MSFFM2013 Use furniture making sector hand and power tools FWP Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all