Unit Knowledge Guide-SITXCCS006 Provide service to customers ELICOS Resources maintain and modify customer premises

maintain and modify customer premises communications cabling: ACMA Open Rule If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAID016 Manage first aid services and resources HLTAID014 Provide Advanced First Aid HLTAID015 Provide advanced resuscitation and oxygen therapy HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely SIRXCEG001 Engage the customer Elective units MSFGN3003 Advise customers on products and services BSBCMM301 Process customer complaints BSBCUE304 Provide sales solutions to customers BSBCUS301 Deliver and monitor a service to customers BSBDES202 Evaluate the nature of design in a specific industry context BSBDES301 Explore the use of colour MSFGN2001 Make measurements and calculations If you require RPL Kits with comprehensive benchmarking

Core units MEM234002A Integrate engineering technologies MEM234035A Maintain and apply technical and engineering skills MSMENV672 Develop workplace policy and procedures for environmental sustainability Elective units MEM234001A Plan and manage engineering-related projects or operations MEM234021A Apply statistics to technology problems MEM234028A Produce and manage technical documentation MEM234029A Produce and manage technical publications MEM23123A Evaluate manufacturing processes BSBLED805 Plan and implement a mentoring program BSBLED806 Plan and implement a coaching strategy If you require RPL Kits with comprehensive benchmarking

match and process receipts BSBITU304 Produce spreadsheets BSBCUS301 Deliver and monitor a service to customers Additional electives BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS006 Provide service to customers ELICOS Resources maintain and modify customer premisesOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner