Class Activity Book-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Certificate III Core units BSBWOR203 Work effectively

Core units BSBWOR203 Work effectively with others SITEEVT001 Source and use information on the events industry SITEEVT002 Process and monitor event registrations SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITEEVT003 Coordinate on-site event registrations Group A SITEEVT004 Provide event staging support Group A BSBITU202 Create and use spreadsheets Group B BSBITU301 Create and use databases Group B BSBITU302 Create electronic presentations Group B BSBITU306 Design and produce business documents Group B BSBSUS201 Participate in environmentally sustainable work practices Group B If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCCS020 Respond effectively to behaviours of concern CHCCCS009 Facilitate responsible behaviour CHCAGE005 Provide support to people living with dementia CHCCCS008 Develop strategies to address unmet needs If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS101 Work safely Elective units AHCCHM101 Follow basic chemical safety rules AHCECR101 Support ecological restoration AHCIRG102 Support irrigation work AHCLSC101 Support landscape work AHCMOM101 Assist with routine maintenance of machinery and equipment If you require RPL Kits with comprehensive benchmarking

Units of competency AHCIRG215 Assist with low volume irrigation operations AHCIRG217 Assist with pressurised irrigation operations FBPVIT2004 Pick grapes by hand AHCMOM202 Operate tractors FBPVIT2008 Train vines FBPVIT2018 Support mechanical harvesting operations FBPVIT2009 Plant vines by hand FBPVIT2015 Carry out basic canopy maintenance AHCPHT201 Plant horticultural crops FBPWIN2001 Perform effectively in a wine industry workplace BSBWHS301 Maintain workplace safety FBPVIT2003 Hand prune vines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS009 Facilitate responsible behaviour CHCCCS024 Support individuals with autism spectrum disorder CHCECE028 Collaborate with families to plan service and supports CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Certificate III Core units BSBWOR203 Work effectivelyOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the