Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FBP Units of competency ICPPRN3140 Produce

Units of competency ICPPRN3140 Produce complex flexographic printed product ICPPRN4130 Set up for complex flexographic printing ICPPRN2140 Produce basic flexographic printed product ICPPRN3130 Set up for basic flexographic printing If you require RPL Kits with comprehensive benchmarking

Units of competency ICTNWK427 Configure desktop environments ICTNWK423 Manage network and data integrity If you require RPL Kits with comprehensive benchmarking

system and software faults ICTPMG401 Support small scale ICT projects ICTNWK421 Install

procedures and programs to meet legislative requirements BSBWRK411 Support employee and industrial relations procedures Elective units BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs BSBRES411 Analyse and present research information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTFSE005 Apply and monitor food safety requirements HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FBP Units of competency ICPPRN3140 ProduceOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the