Learner Guide-MEM234026 Develop and coordinate engineering-related contingency plans Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency MSL973022 Conduct laboratory-based acceptance tests for construction materials RIISTD401 Monitor quarry laboratory operations and the quality of results MSL952001 Collect routine site samples * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA019 Assist with the monitoring and modification of meals and menus according to individualised plans HLTAHA021 Assist with screening and implementation of therapeutic diets HLTAHA018 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines HLTAHA020 Support food services in menu and meal order processing If you require RPL Kits with comprehensive benchmarking

Units of competency BSBSTR402 Implement continuous improvement BSBCRT411 Apply critical thinking to work practices BSBCRT413 Collaborate in creative processes BSBCRT512 Originate and develop concepts If you require RPL Kits with comprehensive benchmarking

Core Units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTPOP019 Apply a population health framework HLTPOP020 Work with the community to identify health needs HLTPOP021 Plan a population health project HLTPOP022 Evaluate a population health project HLTPOP023 Build capacity to promote health HLTWHS003 Maintain work health and safety Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing CHCCDE019 Work within a community development framework CHCCDE020 Implement participation and engagement strategies CHCCDE023 Develop and deliver community projects

Learner Guide-MEM234026 Develop and coordinate engineering-related contingency plans Learner Guide aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce