Assessment Kit-ICTSS00092 Technical Help Desk Support Skill Set RTO Policies and Procedures Units of competency CHCCCS022 Facilitate

Units of competency CHCCCS022 Facilitate independent travel * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT311 Apply critical thinking skills in a team environment BSBPEF201 Support personal wellbeing in the workplace BSBSUS211 Participate in sustainable work practices BSBTWK301 Use inclusive work practices BSBWHS311 Assist with maintaining workplace safety BSBXCM301 Engage in workplace communication Elective units BSBDAT201 Collect and record data Group A BSBTEC301 Design and produce business documents Group A BSBTEC302 Design and produce spreadsheets Group A BSBTEC303 Create electronic presentations Group A BSBWRT311 Write simple documents Group A BSBPMG430 Undertake project work Group B BSBCRT412 Articulate

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30012A Apply mathematical techniques in a manufacturing

Core units BSBCRT401 Articulate

Assessment Kit-ICTSS00092 Technical Help Desk Support Skill Set RTO Policies and Procedures Units of competency CHCCCS022 FacilitateOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of