Session Plan-BSBOPS305 Process customer complaints DEF Core units BSBOHS504B Apply principles

Core units BSBOHS504B Apply principles of OHS risk management BSBPMG505A Manage project quality BSBPMG508A Manage project risk CPCCBC4001A Apply building codes and standards to the construction process for low rise building projects CPCCBC4003A Select and prepare a construction contract CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4013A Prepare and evaluate tender documentation CPCCBC5001B Apply building codes and standards to the construction process for medium rise building projects CPCCBC5002A Monitor costing systems on medium rise building and construction projects CPCCBC5003A Supervise the planning of on-site medium rise building or construction work CPCCBC5010B Manage construction work CPCCBC5018A Apply structural principles to the construction of medium rise buildings Elective Units CPCCBC5005A Select and manage building and construction contractors Group A CPCCBC5007B Administer the legal obligations of a building or construction contractor Group A CPCSUS5001A Develop workplace policies and procedures for sustainability Group A CPCCBC4005A Produce labour and material schedules for ordering Group B CPCCBC4014A Prepare simple building sketches and drawings Group B If you require RPL Kits with comprehensive benchmarking

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Core units BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry SITHIND003 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC003 Prepare and present sandwiches Group B SITHCCC006 Prepare appetisers and salads Group B SITHFAB002 Provide responsible service of alcohol Group B SITXFSA002 Participate in safe food handling practices Group B SITXINV002 Maintain the quality of perishable items Group B Additional Electives HLTAID003 Provide first aid Group B SITHKOP001 Clean kitchen premises and equipment Group B BSBSUS201 Participate in environmentally sustainable work practices Group B

Core units BSBWHS612 Develop and implement a strategy to support a positive WHS culture BSBWHS613 Evaluate the WHS performance of an organisation BSBWHS614 Conduct a WHS audit under the guidance of a lead auditor BSBWHS616 Apply safe design principles to control WHS risks BSBWHS617 Apply ergonomics to manage WHS risks Elective units BSBAUD601 Establish and manage compliance management systems Group A BSBLDR602 Provide leadership across the organisation Group A BSBWHS631 Apply occupational hygiene principles to manage WHS risks Group A BSBINS601 Manage knowledge and information Group B BSBLDR601 Lead and manage organisational change Group B BSBPEF502 Develop and use emotional intelligence Group B If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCLD501 Develop cloud disaster recovery plans ICTCLD502 Design and implement highly-available cloud infrastructure ICTCLD503 Implement web-scale cloud infrastructure ICTCLD504 Improve cloud-based infrastructure ICTNWK536 Plan

Session Plan-BSBOPS305 Process customer complaints DEF Core units BSBOHS504B Apply principlesOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these