ERF Checklist-FSKNUM011 Use familiar and simple spatial information for work SIS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

with ASQA and other regulators

The unit knowledge guide is a tool that can be used to help a student extend their learning

Core units ICTICT101 Operate a personal computer ICTICT102 Operate word-processing applications ICTICT103 Use

Core units AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace BSBFIM501 Manage budgets and financial plans BSBMGT502 Manage people performance BSBWHS501 Ensure a safe workplace Elective units BSBCUS501 Manage quality customer service BSBMGT517 Manage operational plan BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness BSBHRM405 Support the recruitment

ERF Checklist-FSKNUM011 Use familiar and simple spatial information for work SIS aggressive or abusive customers SIRXCEG009Please contact us for more information!