Session Plan-SITTIND004 Source and use information on the holiday park and resort industry TLI Units of competency SIRXOSM004 Analyse

Units of competency SIRXOSM004 Analyse performance of social media and online business tools SITXHRM002 Roster staff SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXSTR001 Develop an ecommerce strategy SIRRRTF002 Monitor retail store financials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SITXINV006 Receive

Units of competency FBPOPR2071 Provide and apply workplace information FBPFSY2002 Apply food safety procedures FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace ICTNWK529 Install and manage complex ICT networks CUASMT503 Develop and maintain production documents CUACOS502 Make character costumes BSBADM502 Manage meetings BSBATSIM514 Recruit and induct staff BSBCRT501 Originate and develop concepts BSBDES502 Establish

Session Plan-SITTIND004 Source and use information on the holiday park and resort industry TLI Units of competency SIRXOSM004 AnalyseOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these