SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

ACSF benchmarks

locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM207E Spread and compact materials manually RIICOM201E Communicate in the workplace RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units CPCCCM2007 Use explosive power tools RIICCM208E Carry out basic levelling CPCCWHS2001 Apply WHS requirements

Units of competency PSPRAD001 Work safely in a radiation environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTPAT004 Collect pathology specimens other than blood CHCPOL003 Research and apply evidence to practice HLTAHW027 Provide information and strategies in sexual health for women HLTAHW026 Provide information and strategies in sexual health for men CHCCDE004 Implement participation and engagement strategies CHCCCS014 Provide brief interventions CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-HLTENN015 Apply nursing practice in the primary health care setting Quote aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.