Learning and Assessment Kit-RIINHB210E Assist surface directional drilling SHB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AHCMER306 Sell products and services AHCWHS301 Contribute to work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK309 Apply environmentally sustainable work practices BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints Elective units AHCBAC409 Provide advice on agronomic products AHCBUS301 Use hand held e-business tools AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Core units BSBWHS513 Lead WHS risk management BSBWHS515 Lead initial response to and investigate WHS incidents BSBWHS516 Contribute to developing

present and debate ideas BSBFIM501 Manage budgets and financial plans BSBHRM405 Support the recruitment

diseases and disorders AHCWRK204 Work effectively in the industry AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Learning and Assessment Kit-RIINHB210E Assist surface directional drilling SHB aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to