Unit Knowledge Guide-AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace Forms Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care If you require RPL Kits with comprehensive benchmarking

BSBXCS302 Identify and report online security threats

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

use compliance software

Unit Knowledge Guide-AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace Forms Units of competency PSPGEN002 UseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner