Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Trainer/Assessor Assessment Pack

Trainer/Assessor Assessment Pack

Units of competency RIIRIS402D Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes If you require RPL Kits with comprehensive benchmarking

Units of competency HLTARO009 Select and advise on aromatic therapies HLTARO008 Prepare and dispense aromatic formulations CHCPOL003 Research and apply evidence to practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCDIS003 Assist in dispensing prescriptions SIRCDIS006 Maintain dispensary stock SIRCDIS007 Administer dispensary computer system and claims SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control HLTWHS001 Participate in workplace health and safety Elective units SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Trainer/Assessor Assessment PackOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to