Self-Study Guide-SITXCCS008 Develop and manage quality customer service practices ELICOS Placement Test Core units BSBCRT611 Apply critical

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBOPS601 Develop and implement business plans BSBSUS601 Lead corporate social responsibility BSBTEC601 Review organisational digital strategy Elective units BSBHRM614 Contribute to strategic workforce planning Group A BSBLDR601 Lead and manage organisational change Group A BSBSTR601 Manage innovation and continuous improvement Group A BSBSTR602 Develop organisational strategies Group A BSBWHS521 Ensure a safe workplace for a work area Group A If you require RPL Kits with comprehensive benchmarking

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC408 Work effectively in the accounting and bookkeeping industry FNSACC416 Set up and operate a computerised accounting system FNSTPB401 Complete business activity and instalment activity statements FNSTPB402 Establish and maintain payroll systems BSBCMM401 Make a presentation BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBWOR404 Develop work priorities Additional electives BSBRES401 Analyse and present research information BSBMGT403 Implement continuous improvement If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBCRT413 Collaborate in creative processes BSBESB406 Establish operational strategies and procedures for new business ventures BSBOPS402 Coordinate business operational plans CPCWHS1001 Prepare to work safely in the construction industry CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings CUADES304 Source and apply design industry knowledge CUADES305 Source and apply information on the history and theory of design CUADES411 Generate design solutions CUADES413 Develop and extend design skills and practice CUADES423 Research and apply techniques in spatial design CUADIG303 Produce and prepare photo images If you require RPL Kits with comprehensive benchmarking

electrical apparatus and circuits UEEEL0069 Select and arrange equipment for special LV electrical installations UEERA0036 Establish the basic operating conditions of vapour compression systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCA3002A Carry out setting out

Self-Study Guide-SITXCCS008 Develop and manage quality customer service practices ELICOS Placement Test Core units BSBCRT611 Apply criticalOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the