Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources evaluate and apply current industry-specific

evaluate and apply current industry-specific technologies to meet organisational needs ICTICT401 Determine and confirm client business requirements ICTPRG527 Apply intermediate object-oriented language skills If you require RPL Kits with comprehensive benchmarking

Core units BSBXTW301 Work in a team FWPCOR3201 Implement safety

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTCLD401 Configure cloud services ICTSAS308 Run standard diagnostic tests Group E ICTSAS309 Maintain and repair ICT equipment and software Group E ICTICT309 Create ICT user documentation Group F ICTPRG430 Apply introductory object-oriented language skills Group H Additional Electives CUADIG201 Maintain interactive content Group D BSBITU211 Produce digital text documents Group E If you require RPL Kits with comprehensive benchmarking

literacy and numeracy skill development TAELLN814 Design programs to develop adult language

Core units BSBWHS201 Contribute to health and safety of self and others SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SHBXCCS001 Conduct salon financial transactions SHBXCCS004 Recommend products and services SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SIRRMER001 Produce visual merchandise displays SIRXIND003 Organise personal work requirements SIRXSLS001 Sell to the retail customer Elective units BSBSUS201 Participate in environmentally sustainable work practices ICTWEB201 Use social media tools for collaboration and engagement SHBBMUP001 Apply eyelash extensions SHBBRES001 Research and apply beauty industry information SHBBSKS001 Pierce ear lobes If you require RPL Kits with comprehensive benchmarking

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources evaluate and apply current industry-specificOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce