Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Quote Units of competency SIRXOSM002 Maintain

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools If you require RPL Kits with comprehensive benchmarking

Core units AHCMER306 Sell products and services AHCWHS301 Contribute to work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK309 Apply environmentally sustainable work practices BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints Elective units AHCBAC409 Provide advice on agronomic products AHCBUS301 Use hand held e-business tools AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Core units CHCCCS015 Provide individualised support CHCCCS023 Support independence and wellbeing CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTWHS002 Follow safe work practices for direct client care Elective units Group A electives - AGEING specialisation CHCAGE001 Facilitate the empowerment of older people CHCAGE005 Provide support to people living with dementia CHCCCS011 Meet personal support needs Elective units Group B electives - DISABILITY specialisation (4 units) CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS002 Follow established person-centred behaviour supports CHCDIS003 Support community participation and social inclusion CHCDIS007 Facilitate the empowerment of people with disability Elective units Group C electives - HOME AND COMMUNITY specialisation (4 units) CHCAGE001 Facilitate the empowerment of older people OR CHCDIS007 Facilitate the empowerment of people with disability Plus all of the following units: CHCCCS011 Meet personal support needs CHCCCS025 Support relationships with carers and families CHCHCS001 Provide home and community support services Other electives Choose (3 or 4 based on package requirements) CHCADV001 Facilitate the interests and rights of clients CHCAGE002 Implement falls prevention strategies CHCCCS001 Address the needs of people with chronic disease CHCCCS006 Facilitate individual service planning and delivery CHCCCS017 Provide loss and grief support If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXHRM006 Monitor staff performance SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXMPR007 Develop and implement marketing strategies SITXWHS004 Establish and maintain a work health and safety system Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems If you require RPL Kits with comprehensive benchmarking

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Quote Units of competency SIRXOSM002 MaintainOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of