SCORM Compliant Package-SITXWHS003 Implement and monitor work health and safety practices PSP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIERR302E Respond to local emergencies and incidents RIIGOV201D Comply with site work processes/procedures If you require RPL Kits with comprehensive benchmarking

Units of competency SITTPPD001 Package tourism products SITTTSL005 Sell tourism products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

ensuring consistent benchmarking across RTOs

Units of competency MSMWHS205 Control minor incidents MSMWHS212 Undertake first response to fire incidents MSMWHS217 Gas test atmospheres PMAOMIR301 Undertake initial rescue PMAWHS213 Undertake fire control and emergency rescue MSMWHS216 Operate breathing apparatus MSMPER205 Enter confined space PMAOMIR302 Respond to a helideck incident HLTAID011 Provide First Aid MSMPER200 Work in accordance with an issued permit MSMWHS210 Undertake first response to non-fire incidents If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SITXWHS003 Implement and monitor work health and safety practices PSP aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.