Unit Knowledge Guide-FBPRBK3001 Produce laminated pastry products MEM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SITHFAB016 Provide advice on food SITHFAB017 Provide advice on food and beverage matching SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2203 Follow environmental care procedures FWPCOT3314 Comply with soil and water protection AHCSAW304 Implement erosion and sediment control measures If you require RPL Kits with comprehensive benchmarking

assess and control safety risks Group B SITXFIN002 Interpret financial information Group B SITHFAB014 Provide table service of food and beverage Group B If you require RPL Kits with comprehensive benchmarking

Class activities book

Unit Knowledge Guide-FBPRBK3001 Produce laminated pastry products MEM aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner