Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Units of competency CHCCCS013 Provide

Units of competency CHCCCS013 Provide basic foot care HLTWHS002 Follow safe work practices for direct client care CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCOM002 Use communication to build relationships CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS017 Provide loss and grief support CHCGRP002 Plan and conduct group activities CHCCCS018 Provide suicide bereavement support If you require RPL Kits with comprehensive benchmarking

Units of competency ICTPRG535 Build advanced user interfaces ICTPRG536 Design application architecture ICTPRG532 Apply advanced object-oriented language skills ICTPRG547 Apply advanced programming skills in another language ICTPRG537 Implement security for applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCBIO301 Identify and report signs of unusual disease or pest Group A AHCCHM304 Transport and store chemicals Group A AHCCHM307 Prepare and apply chemicals to control pest

Core units BSBXTW301 Work in a team FWPCOR3201 Implement safety

Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Units of competency CHCCCS013 ProvideOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner