Self-Study Guide-BSBCUE309 Develop product and service knowledge for customer engagement operation Training and Assessment Strategy Core units AHCBIO303 Apply biosecurity

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK318 Comply with industry quality assurance requirements Electives AHCBIO301 Identify and report signs of unusual disease or pest AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM305 Implement a plant nutrition program AHCPCM306 Provide information on plants and their culture AHCSOL305 Prepare growing media AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency CHCPWK003 Apply lived experience in mental health peer work CHCPWK001 Apply peer work practices in the mental health sector CHCLEG001 Work legally and ethically * We can develop additional elective units that are not listed on request (Please contact us for further information)

control and recover a remotely piloted aircraft AVIY0053 Manage remote pilot aircraft systems energy source requirements AVIY0031 Apply the principles of air law to remote pilot aircraft systems operations AVIZ0005 Apply situational awareness in remote pilot aircraft systems operations Electives AVIG0003 Work effectively in the aviation industry AVIE0003 Operate aeronautical radio AVIY0024 Operate remote pilot airship AVIW0006 Perform infrastructure inspections using remote operated systems AVIW0007 Perform aerial mapping and modelling using remote pilot aircraft systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely Elective units MSS402002 Sustain process improvements MSS402020 Apply quick changeover procedures MSS402021 Apply Just in Time procedures MSS402031 Interpret product costs in terms of customer requirements MSS402040 Apply 5S procedures MSS402041 Apply 5S in an office * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCDRG305 Install drainage systems AHCIRG345 Install pressurised irrigation systems AHCIRG346 Operate pressurised irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM301 Implement a plant nutrition program AHCPMG301 Control weeds AHCPMG302 Control plant pests

Self-Study Guide-BSBCUE309 Develop product and service knowledge for customer engagement operation Training and Assessment Strategy Core units AHCBIO303 Apply biosecurityOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the