Learner Guide-CPCPWT3022 Install and commission water heating systems and adjust controls and devices RTO Policies and Procedures Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

canopies and side curtains CPCPCM2043A Carry out WHS requirements CPCPGS3046A Install LPG systems in caravans

Units of competency BSBCRT402 Collaborate in a creative process SIRXQUA001A Develop innovative ideas at work If you require RPL Kits with comprehensive benchmarking

Learner Guide-CPCPWT3022 Install and commission water heating systems and adjust controls and devices RTO Policies and Procedures Units of competency SITXCCS007 EnhanceOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce