Learner Resources-FNSBNK411 Coordinate small business customer portfolios Quote Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID006 Provide advanced first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status BSBMED301 Interpret and apply medical terminology appropriately BSBWOR203 Work effectively with others HLTHPS006 Assist clients with medication HLTAID007 Provide advanced resuscitation If you require RPL Kits with comprehensive benchmarking

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

Units of competency CHCYTH011 Work effectively with young people and their families CHCCOM002 Use communication to build relationships CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units BSBADM101 Use business equipment and resources BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBWOR202 Organise and complete daily work activities BSBWOR204 Use business technology BSBITU201 Produce simple word processed documents BSBITU202 Create and use spreadsheets BSBWOR203 Work effectively with others If you require RPL Kits with comprehensive benchmarking

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships If you require RPL Kits with comprehensive benchmarking

Learner Resources-FNSBNK411 Coordinate small business customer portfolios Quote Core units CHCCOM005 Communicate andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all