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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices If you require RPL Kits with comprehensive benchmarking
The trainer assessment pack includes benchmark answers and evidence criteria used to assess the student’s competence (i
Type C Buildings Elective units CPCCBC4003 Select
Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units Elective units AURATA005 Estimate and quote automotive mechanical and electrical repairs AURANN011 Estimate and quote automotive body repairs AURVTN032 Inspect vehicle damage and determine repair procedures MEM03006B Set assembly stations MEM16012A Interpret technical specifications and manuals AUMGTT001 Apply trim to vehicle components AURETR015 Inspect
SCORM Compliant Package-ICTNWK621 Configure network devices for a secure network infrastructure Ready for Sale aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.
