SCORM Compliant Package-CPPSEC3129 Conduct security screening using explosive trace detection equipment Unit Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

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Units of competency FBPWIN2003 Conduct sensory evaluation of wine SITXCCS003 Interact with customers FBPCDS2001 Conduct a standard product tasting FBPCDS2003 Sell cellar door products and services SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Elective units BSBESB404 Market new business ventures BSBESB406 Establish operational strategies and procedures for new business ventures

SCORM Compliant Package-CPPSEC3129 Conduct security screening using explosive trace detection equipment Unit Units of competency ICTSAS305 Provide* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.