Learner Resources-BSB40315 Certificate IV in Customer Engagement MSL assess and control safety risks

assess and control safety risks HLTAID003 Provide first aid SITHIND002 Source and use information on the hospitality industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements BSBRES411 Analyse and present research information If you require RPL Kits with comprehensive benchmarking

Units of competency CHCSOH024 Support sustainable tenancies CHCSOH013 Work with people experiencing or at risk of homelessness CHCMHS001 Work with people with mental health issues CHCSOH021 Work with clients within the social housing system CHCSOH014 Manage and maintain tenancy agreements and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC319D Saw and cut concrete pavements to initiate planned cracks RIICCM206D Support plant operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern CHCCCS038 Facilitate the empowerment of people receiving support CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Learner Resources-BSB40315 Certificate IV in Customer Engagement MSL assess and control safety risksOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all